Frequently asked questions

You have the questions. We have the answers.

Payments, Shipping, & Returns

Can I cancel or modify my sharpening order after it has been submitted?

Once your sharpening order is in progress, changes can be challenging. However, if your initial mailer hasn't hit the post office yet, there's hope! Reach out to our dedicated support team, and they'll navigate the process to explore any possible cancellations.

Are there any specific instructions for packaging knives?

Beyond what we provide for safe mailing, not much else is needed. Place your knives in the provided materials, put them in the mailer, affix the provided label with your info, and seal securely. Drop the sealed box in your mailbox – we'll handle the rest for a quick return.

What is the turnaround time for knife sharpening?

Our typical turnaround time for knife sharpening is 7 - 10 days. We understand the importance of a swift turnaround, and our goal is to get your knives back to you with precision and speed.

Can I track the status of my knife sharpening order?

Absolutely! You can easily track the status of your knife sharpening order by logging into your account or reach out to customer support by emailing support@sharpenup365.com.

Is there a warranty or satisfaction guarantee for sharpened knives?

If, by any chance, you find the sharpness of your knives not up to your expectations, fret not! Shoot us an email within 30 days of your order, and we'll gladly re-sharpen your knives without any extra charges.

What payment methods are accepted?

At Sharpen Up, we accept a variety of payment methods. Whether you prefer using credit cards, debit cards, or other secure payment options, we've got you covered for a hassle-free experience.

Does Sharpen Up 365 offer their services internationally?

Currently, Sharpen Up, focuses on providing its exceptional services within the United States. However, we're always exploring possibilities for future expansion. Stay tuned for updates on international services!

Sharpening Information

What is Sharpen Up 365?

Sharpen Up, is a premier service specializing in professional knife sharpening. We elevate your culinary experience by providing a convenient and efficient solution to keep your knives razor-sharp year-round.

How does mail-in knife sharpening work?

1. Place your order.
2. Receive our eco-friendly, trackable, and insured mailer.
3. Pack your knives using the provided instructions and tools.
4. Send them back to our facility with the pre-paid postage.
5. Patiently await as we skillfully sharpen your knives.
6. We'll swiftly mail them back to you.
7. Happy chopping awaits!

What types of knives can be sharpened?

We specialize in sharpening various types of knives, including chef's knives, utility knives, and serrated knives. For a detailed list of what we can and cannot sharpen, please refer to our information page here or email customer support at support@sharpening365.com.

Is there a limit to the number of knives I can send in for sharpening?

Our website keeps it simple by allowing up to 14 knives per order. But, if you're rolling with additional blades to sharpen, email our support team at support@sharpenup365.com. They'll make sure every knife gets the VIP sharpening treatment!

Can I include special instructions for sharpening preferences?

Absolutely! Feel free to jot down any special sharpening preferences or instructions on the provided knife sheaths included in your initial mailer. We'll tailor our sharpening approach to meet your preferences.

Kosher Sharpening

Is Sharpen Up 365 kosher?

Yes, Sharpen Up 365 provides kosher knife sharpening services.

Do you only sharpen kosher knives?

No, we provide knife sharpening services for all types of knives, not exclusively kosher knives.

Are there specific requirements for a knife to be considered kosher after sharpening?

Knife sharpening in a kosher kitchen is crucial to prevent cross-contamination between meat and dairy. In kosher dietary laws, known as kashrut, maintaining separate utensils for meat and dairy is essential to uphold the dietary restrictions. While knife sharpening itself may not seem directly related to kashrut, it becomes significant in preventing the mingling of meat and dairy flavors through cross-contamination.

The process of knife sharpening involves removing metal from the blade to create a fine edge. When a knife is used for both meat and dairy without proper sharpening and cleaning in between, residual flavors can transfer from one type of food to another. This transfer can compromise the separation required by kosher dietary laws.

In a kosher culinary setting, we adhere to the practice of "hag'alah" (purification) to maintain the kashrut of utensils. This entails immersing the utensils in boiling water after their use with either meat or dairy. At Sharpen Up 365, this meticulous process is precisely incorporated into our approach.

Can a knife used for both meat and dairy be sharpened in a kosher manner?

No, but through the process of purification, the knife can be deemed kosher if handled properly.

Are there any considerations for sharpening knives used during Passover?

Certainly, that's why we purify every knife after its sharpening process to ensure the highest quality of kashrus!

Additional Information

Do you provide any maintenance tips for keeping knives in optimal condition between sharpening?

Certainly! We offer a variety of maintenance tips, including proper cleaning, storage, and honing techniques, to keep your knives in optimal condition between sharpening. Stay updated on these tips and more by subscribing to our email lists and checking out our informative blogs. We're committed to ensuring your knives remain in top-notch shape for all your culinary adventures!

Are there any specific cleaning instructions for the knives before sending them for sharpening?

For a comprehensive guide on keeping your knives in top-notch shape, don't miss out on valuable tips and insights! Subscribe to our email lists and dive into our informative blogs. It's the key to ensuring your knives are expertly prepped and ready for the sharpening journey ahead!

What is the expected lifespan of the sharpened edge on my knives?

The expected lifespan of the sharpened edge on your knives varies based on factors like usage frequency, cutting surface, and the type of steel. With proper maintenance, a well-kept edge can last several months before re-sharpening. Dive into our blog and join our email list for expert tips and tricks to maximize your knives' longevity!

Have more questions? Get in touch!